1. Our Services
Excess Elite provides U.S.-based callers for businesses, specializing in the surplus funds industry. Our services include a one-time onboarding setup and a weekly subscription for calling services.
2. The Service Process and Payment
Initial Onboarding Fee: A non-refundable fee of $250 is required to begin the service. This fee covers the setup of your account, assignment of a CRM manager, A2P verification assistance, and the assignment of a dedicated caller. This payment also covers your first week of calling services after a caller has been assigned and begins work.
Weekly Subscription: After your caller has been assigned and has completed the first week of work, we will send a link for your recurring $255 weekly subscription. This weekly payment is for 15 hours of calling time. You will not be charged the weekly fee until your caller has been assigned and working for a week.
Billing: All weekly subscriptions will automatically renew.
3. Client Responsibilities
CRM Manager and A2P Verification: You acknowledge that having a CRM manager and a verified A2P account in good standing is crucial for a timely setup. Any time delays related to the lack of a CRM manager or A2P verification are your responsibility.
Compliance: You are responsible for ensuring your use of our services complies with all applicable laws and regulations, including Do Not Call registries.
4. Cancellation Policy
To cancel your weekly subscription and avoid being charged for the next billing cycle, you must submit a cancellation request at least one week (7 days) before your weekly subscription renewal date.
5. Limitation of Liability
Excess Elite provides its services "as is" and disclaims all warranties. We are not liable for any damages or losses arising from your use of our services.
6. Customer Support
For any questions or issues, you may contact Excess Elite Support during our hours from 11 am to 3 pm EST by calling +1 321-346-5149. For non-urgent matters, please send a ticket or email to [email protected], or use our support portal at https://excesselite.com/support.